Refund and Returns Policy

Last Updated: August 23, 2026

At Charmsveda, we want you to have a positive shopping experience. This Refund & Return Policy explains the conditions under which returns, replacements, refunds, and cancellations may be requested for purchases made through https://charmsveda.online/.

Please read this policy carefully before placing an order.

1. Return Eligibility

Due to the nature of Ayurvedic and dietary supplement products and for health and safety reasons, only eligible products may be accepted for return.

Unless otherwise required by applicable law, to be eligible for a return, a product must generally:

• Be requested for return within 30 days of delivery.
• Be unused and unopened.
• Be in its original, sealed packaging.
• Be in resalable condition.
• Include all original items and materials, where applicable.
• Have been purchased directly from Charmsveda.online.

We may require proof of purchase or your order number to process a return request.

2. Non-Returnable Items

For health, safety, hygiene, and product integrity reasons, the following items are generally not eligible for return:

• Opened dietary supplements.
• Products with broken, removed, or damaged safety seals.
• Products that have been partially or fully consumed.
• Products damaged due to misuse, improper storage, or handling after delivery.
• Items returned without prior authorization, where authorization is required.
• Free promotional or complimentary items.
• Gift cards, if offered.
• Final-sale or non-returnable items clearly identified at the time of purchase.

Nothing in this policy limits rights that cannot be waived under applicable law.

3. How to Request a Return

Before returning any product, please contact us to request return authorization.

Email us at [Insert Support Email] with:

• Your full name.
• Order number.
• Email address used for the order.
• Product name(s).
• Reason for the return.
• Photographs, if the product arrived damaged, defective, or incorrect.

Please do not send products back before receiving return instructions from Charmsveda.

Unauthorized returns may not be accepted or may experience processing delays.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible and preferably within 7 days of delivery.

Please include your order number and clear photographs showing:

• The product.
• The packaging.
• Any visible damage.
• The shipping box or package, where relevant.

After reviewing the request, we may offer an appropriate resolution, which may include:

• A replacement.
• A refund.
• A store credit.
• Another resolution permitted by applicable law.

We may request additional information or evidence before processing the claim.

5. Refund Processing

Once an eligible return is received and inspected, we will notify you of the outcome.

If your refund is approved, it will generally be issued to the original payment method unless otherwise agreed or required by applicable law.

Refund processing by Charmsveda may take approximately 5–10 business days after approval. Your bank or payment provider may require additional time before the refund appears in your account.

6. Return Shipping Costs

Unless the return is due to our error, such as an incorrect, damaged, or defective item, customers are generally responsible for applicable return shipping costs.

Original shipping charges are generally non-refundable unless:

• The item was sent incorrectly by us.
• The item arrived damaged or defective.
• Applicable law requires otherwise.

If we provide a prepaid return label for an eligible return that is not due to our error, we may deduct the disclosed cost of the return label from the refund where permitted by applicable law.

7. Order Cancellations

You may request cancellation of an order by contacting us as soon as possible.

We will make reasonable efforts to cancel the order if it has not already been processed or shipped.

Once an order has been shipped, it generally cannot be cancelled and will instead be subject to this Refund & Return Policy.

We cannot guarantee that a cancellation request will be processed before fulfillment.

8. Refused or Undeliverable Orders

If an order is refused, returned as undeliverable, or returned because an incorrect or incomplete shipping address was provided, any refund may be subject to deductions for:

• Original shipping charges.
• Return shipping charges.
• Other reasonable costs associated with the failed delivery, where permitted by applicable law.

We will review each situation in accordance with applicable law.

9. Chargebacks & Payment Disputes

If you experience an issue with your order, we encourage you to contact us first so we can attempt to resolve the matter.

Nothing in this policy prevents you from exercising rights available under applicable law or through your payment provider.

10. Policy Abuse

We reserve the right, to the extent permitted by applicable law, to deny returns, refunds, replacements, or future purchases where we reasonably believe there has been fraud, abuse of this policy, repeated excessive return activity, or other misuse.

11. Changes to This Policy

We may update this Refund & Return Policy from time to time.

Any changes will be posted on this page with an updated Last Updated date.

The policy applicable to your purchase will generally be the version in effect at the time you placed your order, subject to applicable law.

12. Contact Us

For return or refund assistance, please contact:

Charmsveda
Website: https://charmsveda.online/
Email: contactcharmsveda@gmail.com
Phone: +91 8527847223

Please include your order number in your message whenever possible to help us assist you more efficiently.